Airport Shuttle
Everything you need to know before you travel
Cannot find your answer? Contact us.
Where does the shuttle leave from at Naples Airport?
At Naples Airport, the bus leaves from the bus parking area. You can see every stop, with directions, on the route map on our home page.
When should I be at the bus stop?
Please be at your stop at least 10 minutes before the departure time on your ticket.
I have a flight home. Which bus should I take to the airport?
Take a bus that leaves at least 5 hours before your flight. Traffic can cause delays, especially in high season, and we are not responsible for missed flights.
Until when can I book online?
You can book online up to 4 hours before each departure.
How much luggage can I bring?
Your ticket includes 1 large suitcase in the luggage hold and 1 small bag on board. You can add up to 3 extra suitcases per passenger, at €5 each: when you book, or later in My Tickets, up to 12 hours before departure.
Put a label with your name on each bag: it helps if a bag gets lost.
Do I need to print my ticket?
No. Show your ticket on your phone, from the confirmation e-mail or from My Tickets: the driver scans the QR code when you get on the bus.
Where can I find my tickets?
In My Tickets. Sign in with your booking code and your e-mail: you see all your tickets, and you can download them, change the date or time and add extra luggage.
Can I download my ticket as a PDF?
Yes. In My Tickets you can download each ticket as a PDF, or all your tickets together. Each ticket has its QR code.
My flight is late. Can I take the next bus?
Your ticket is valid for the route you booked. If your flight is late, you can take a later bus on the same day when there are free seats. Just ask the driver.
Can I change the date or time of my ticket?
Yes. Open My Tickets, sign in with your booking code and your e-mail, and choose a new date or time. The change costs €3 and you can make it up to 12 hours before the departure you booked. You cannot change the route.
Can I cancel my ticket and get a refund?
You can ask for a refund up to 7 days before the date of your trip. You find all the details in our terms and conditions.
Can I bring my pet?
Yes. Small dogs and cats can travel in a closed pet carrier, on the seat next to you. Your pet needs a full-price ticket.
